If when accessing the app you don't see the usual home page but instead a blank screen, like in the following example:
In this case, please make sure that your Clickotine app is up to date. You can make sure by going to the App Store or Google Play Store and checking if your Clickotine app has any pending updates. App updates may include new features and bug fixes for the issue that you are experiencing.
If that doesn’t resolve the issue, please follow the options (from the Basic Troubleshooting section on this Article) listed below:
- If you can log in, try logging out of the app and logging back in and see if the issue is solved.
- If you are unable to log in, or the above step does not resolve the issue, try to restart your phone and open the app again.
- If the above steps do not fix the issue, try deleting and reinstalling the app.
- If none of the above steps resolve the issue, be sure to update your support ticket with that information and note any changes in the issue, if there were any.
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